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Six KPIs worth 25 points together. Each one below is broken into the 23 points the guidebook asks for, and each point shows what Tondro Consulting configures to meet it. Choose an offering to see only its part.
External experts during CAA review visits, using a standard rubric.
The average score external reviewers give a sample of the institution’s assessments.
What KPI 2.1 needs, and what Tondro Consulting configures to meet it
What the framework needs
What Tondro configures
Every assessment tied to its course, program, learning outcomes and QFEmirates levelGuidebook p. 23, alignment criterion (45%)
Courses and programs carry their learning outcomes and QFEmirates level on the record, and each assessment is recorded against the course section and the outcomes it measures.
Number of assessments, score distribution and student population, for any program the reviewers chooseGuidebook p. 22, data submitted during the CAA visit
Grades live on the record per assessment and section, so the count, the distribution and the population are one report, filtered by program and term.
Where assessments are graded in the LMS, grades and assessment metadata are brought onto the record rather than exported for the visit.
A representative, randomized sample of graded work, possibly across several yearsGuidebook p. 22, 3R sampling
Graded work is attached to the assessment record and kept across terms, so earlier years are still there when the reviewers ask.
An agent draws the sample to the reviewers’ specification, checks each item is present and graded, and lists anything missing before the visit.
No reuse of items in major assessments within three years, and grade distributions that are not inflatedGuidebook p. 23, design and grading criteria
Before a visit, an agent compares assessment items across the last three years and compares each course’s grade distribution with its own history, and flags both for a person to review.
The pre-visit checks run on a schedule each term, so a problem is found in a normal term rather than the week before review.
2.2 Retention Rate (FYR)
نسبة الاحتفاظ بالطلبة
Weight
5%
Period
3-yr rolling
High
90%
Collected
Master API, collected today through the interim HEDB portal (formerly CHEDs).
The share of first-year students who continue into their second year.
What KPI 2.2 needs, and what Tondro Consulting configures to meet it
What the framework needs
What Tondro configures
The denominator: every first-year student enrolled in the fall of the previous academic yearGuidebook p. 25
The first-year cohort is set on the student record at enrollment, so the denominator is a fixed list rather than a query rebuilt each year.
An admitted applicant becomes the enrolled student on the same record, with entry route, equivalency and Foundation Program placement carried across rather than re-keyed.
The numerator: first-year students who registered and continued into year twoGuidebook p. 25
Registration for the second year is read directly from the registration records the guidebook names as the source.
The status rules: internal transfers, deferrals, undeclared students and one-year programs each counted the way the guidebook saysGuidebook p. 25
Each case is a status or reason code on the program enrollment, and the retention report applies the guidebook’s rule to the code, so the count does not depend on who ran it.
Moving the number: finding a first-year student at risk while there is time to act
Each adviser sees their first-year students and where each stands, with the conversation history kept on the student record.
Alerts reach the adviser in the channel they already work in, and the action they take in Slack is written back to the record.
An agent watches attendance and registration signals and flags a first-year student who has stopped engaging, for an adviser to act on.
Filing through the Master API as a three-year rolling average, with definitions held steady across the three yearsGuidebook pp. 9, 16
The return is produced from the record in the format the HEDB portal takes today, and moves to the Master API as a change of transport.
Tondro runs the return each cycle and keep a dated record of any change to a status definition, so three years of cohorts stay comparable.
Before submission, an agent compares the figure with prior years and flags a step change for a person to explain.
2.3 Employer Feedback in Work Placements
ملاحظات أصحاب العمل خلال التدريب العملي
Weight
2.5%
Period
3-yr rolling
High
4.5 out of 5
Collected
Employer Work Placement Survey, designed by MoHESR. The institution sends it to site supervisors and shares the results with MoHESR.
The average rating employers give interns and apprentices at the end of a placement.
What KPI 2.3 needs, and what Tondro Consulting configures to meet it
What the framework needs
What Tondro configures
A named site supervisor for every formally recognized placement in the study planGuidebook p. 26
The placement is recorded on the student’s study plan with the host, dates and site supervisor, and completion shows on the transcript.
The host organization and its supervisors sit on the partner record, so the same employer is not re-entered for every student it hosts.
Sending the Employer Work Placement Survey to each supervisor and following up until the response floor is metGuidebook p. 26, Appendix C
The survey is sent automatically when a placement is marked complete, with reminders timed to the survey window.
An agent follows up with supervisors who have not responded and reports the response rate by program each day.
Results recorded per student and shared with MoHESR, with raw data and metadata kept for the CAAGuidebook p. 26, Appendix B
Each response is stored against the placement it rates, with the date it was sent and returned.
Results are delivered to MoHESR from the record in the required format.
Tondro keeps the raw respondent-level file for each cycle ready for an evidence request.
2.4 Employer Feedback in Employment
ملاحظات أصحاب العمل خلال التوظيف
Weight
2.5%
Period
3-yr rolling
High
4.5 out of 5
Collected
Employer Satisfaction Survey, collected by MoHESR. The institution supplies the employer list.
The average rating employers give the graduates they hired.
What KPI 2.4 needs, and what Tondro Consulting configures to meet it
What the framework needs
What Tondro configures
The employer of each graduate, for the list the institution supplies to MoHESRGuidebook p. 27
The graduate record continues the student record and holds the employer, role and start date, kept current after graduation.
Adequate responses to the Employer Satisfaction Survey, which MoHESR collectsGuidebook p. 27, Appendix C
Employers on the list are told the survey is coming and reminded during the window, from the same partner record their other contact comes from.
An agent tracks which employers have not yet responded and prompts the relationship owner to follow up.
The institution’s own employer survey, where it is more complete than the ESSGuidebook p. 27
Your own survey runs against the same employer list, with each response stored against the employer and the graduate it concerns.
Tondro prepares the alternative submission with its raw data and metadata, which MoHESR requires before it will consider it.
2.5 Rate of graduates obtaining microcredentials & licenses
معدل النجاح في الحصول على التراخيص والشهادات
Weight
5%
Period
3-yr rolling
High
90% licenses, 40% microcredentials
Collected
Master API, collected today through the interim HEDB portal.
How often graduates earn the professional licenses their field requires, and microcredentials during their studies.
What KPI 2.5 needs, and what Tondro Consulting configures to meet it
What the framework needs
What Tondro configures
Which programs lead to a mandatory license, and which license, such as DHA, DOH, MOHAP, MOJ, CDA, MoE or GCAAGuidebook p. 29
Each program record names the license it leads to, so the license-bound cohort is defined by the program rather than listed by hand.
Graduates of license-bound programs who hold the license three years later, with the issuing body and dateGuidebook p. 28
The license is recorded on the graduate record as a credential, with issuing body and date, and asked for at the three-year point.
When a graduate uploads a license certificate, Extract reads the issuing body, license number and date and writes them to the credential record.
Graduates approaching the three-year point are asked to confirm their license status.
Graduates who earned at least one approved microcredential during their studies, counting awards and not attemptsGuidebook p. 28
Microcredentials are sold and delivered through the Commerce Cloud storefront, and each completion writes the award to the same learner record.
The award appears on the transcript with its approval status, which is the record the CAA can ask to see.
Filing through the Master APIGuidebook p. 16
Both ratios are produced from the record and submitted in the HEDB format.
Tondro runs the calculation each cycle, including the 50/50 weighting and the normalization.
2.6 Student Satisfaction with Learning Experience
مستوى رضا الطلبة عن تجربة التعلم
Weight
2.5%
Period
3-yr rolling
High
4.5 out of 5
Collected
Student Experience Survey, run by MoHESR, at institutional level. Course evaluations, run by the institution, at program level.
Average student satisfaction with the learning experience and the skills gained.
What KPI 2.6 needs, and what Tondro Consulting configures to meet it
What the framework needs
What Tondro configures
The contact list for the Student Experience Survey, limited to students with at least two completed semestersGuidebook p. 31
Eligibility is a rule on the record, so the list is produced from enrollment history rather than filtered by hand.
Response rates that meet Appendix C, for the SES and for course evaluationsGuidebook p. 31, Appendix C
Students are reminded during the survey window through the channels they respond to.
Announcements reach students and staff in the channels they already use, with response rates by program visible to the people who can move them.
An agent reports response rates by program each day and prompts program leads where a program is below the floor.
Course evaluations after every course, every semester, reported at program level with raw data keptGuidebook p. 31, Appendix B
An evaluation is triggered when each course section closes, and responses are stored against that section and term.
The evaluation is delivered and reminded from the record.
Tondro keeps the per-respondent file with release and collection dates ready for an evidence request.
Moving satisfaction, which the guidebook measures through the learning experience and the skills gained
Advisers see each student’s progress and history before a conversation, rather than asking the student to repeat it.
Handoffs between offices carry the student’s context and leave a trail, so a question does not restart at every desk.
A student-facing agent answers routine questions in Arabic and English from the student’s own record, at any hour.
Every agent on this page can run on Claude through Claudeforce, or on a self-hosted model where student data has to stay in the country.
Source: MoHESR, University Guidebook for Outcome-Based Evaluation Framework (OBEF), Version 11.5, 23 March 2026. English · Arabic. Page reviewed .
Salesforce as SIS
Salesforce Education Cloud run as the student information system, in place of the institution’s legacy SIS. Programs, enrollment, grades and transcripts sit on one record that every other office reads.
Recruitment and admissions on the same record the registrar keeps. Prospects, events, application review and decisions carry straight into enrollment without a handoff.
The graduate record continues the student record, with employers, partners and engagement kept on it. On this map it also holds the institution’s corporate partners and what each one does with it.
Continuing education on Commerce Cloud, with open enrollment sold like retail and corporate programs run as a sales pipeline. Every completion writes to the same learner record.
Research information on Education Cloud, in the same org as the student record. Projects, outputs, partners, funding, IP and student research are linked to the faculty, students and programs they belong to.
Email journeys on Marketing Cloud, with SMS and WhatsApp, drawn from what is true of a student or graduate now. The communication history is kept on the record.
Slack connected to the student record, with record context in the conversation and handoffs that leave a trail. Shared channels extend to partners outside the institution.
Salesforce’s AI agents, configured and governed on the institution’s own record. On this map, agents chase responses, check evidence and flag gaps for a person to act on.
Claude, Anthropic’s model, available to agents inside Salesforce as an alternative to the default model. Prompts pass through the Einstein Trust Layer, and the model provider retains no data.
AI document processing that reads transcripts, certificates and other documents and writes what it finds to the record. It works natively in Salesforce and with any SIS.
Connections between the record and the systems around it, such as the LMS, finance and ministry reporting. When Salesforce is the SIS, many of them are no longer needed.
A named Salesforce team that runs the platform after go-live, with release readiness three times a year, an enhancement backlog and governance. On this map it also runs the returns each cycle.
One hour on a call. Bring your last HEDB return and the list of systems that hold each KPI’s source data, and Tondro will mark which points on this map you can already produce and which you cannot.
